ONLINE PURCHASES

TERMS AND CONDITIONS

FROM ORDERS, SHIPPING & COMPETITIONS TO RETURNS, WARRANTIES & MORE

ONLINE ORDERS

The website allows a person (“user”) to place electronic orders (“order”) for one or more products on offer as long as such products are available and not sold out.

A purchasing contract (“sale”) between the user and Ted’s Home Store shall be complete only once a user has placed an order and the payment has been processed fully, meaning Ted’s Home Store has received and accepted the payment. Through Payfast, this may take up to 72 working hours.

Ted’s Home Store reserves the right to cancel any order.

ONLINE PAYMENT

If payment fails due to the account not existing, insufficient funds, the credit card number or other information being incorrect etc. the purchase will not be successful. The above is dependent on the product being available.

For EFT payments kindly note the following detail:

  1. You have 12 hours to pay and send us proof of payment.
  2. If you don’t pay in time, we’ll cancel the order on your behalf.
  3. Orders placed after hours, on weekends or public holidays will be processed the following business day.

If you have any issues with payment, please contact us on 031 4631120.

ONLINE RESERVATION

Products cannot be reserved by a user to be bought at a later time. Placing an item in your cart without processing the payment for the order will not lead to a successful order being placed nor the reservation of (an) item(s).

ONLINE AVAILABILITY

Please note that the stock of all items on offer is limited. Ted’s Home Store will make all reasonable attempts to ensure that product sales are brought to an end when stock runs out.

If it happens that Ted’s Home Store is unable to fulfil any order at the advertised price because stock is sold out or unavailable, Ted’s Home Store will let you know and you’ll be entitled to a reimbursement for the rand value you have paid for such product.

TERMINATION OF SUSPECTED FRAUDULENT ONLINE ORDERS

Ted’s Home Store reserves the right to cancel or refuse to fulfil any order that it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of referral programme incentives.

On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Ted’s Home Store may cancel any order where the necessary documentation is not provided in a timely manner (usually within 24 hours).

In the event of a fraudulent purchase being placed on Ted’s Home Store, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Ted’s Home Store does not process refunds for orders suspected of fraud.

Ted’s Home Store does not accept cheque payments

ONLINE PRODUCTS AND SHIPPING

Products will be shipped as per the stated shipping times of the particular product ordered. If a Shipping time is not stipulated on the individual products page a 10 working day time will be in effect.

Please note that actual shipping times may vary slightly and are an estimation only. Please see our Shipping Policy for more information.

ONLINE RETURNS AND REFUNDS

DEFECTIVE ITEMS, RETURNS AND REIMBURSEMENT

If you are dissatisfied with your online purchase due to a defect, you may return it to Ted’s Home Store within 7 days of delivery, once said defect is verified by Ted’s Home Store.

For sanitary reasons, mattresses, pillows and top-of-bed products (pillows, mattress protectors, etc) may not be refunded. Applied consumables such as Masterguard, Leather Sealants and Leather Care are not refundable.

You will either receive a refund, or have the product repaired or replaced, depending on the situation.

Goods must be returned to our warehouse in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. All delivery charges (including the cost to return the goods) shall be for the customer’s account.

You may contact Ted’s Home Store via email to support@tedsapp.co.za in regards to any returns or refunds.

ONLINE COOLING OFF (CANCELLATION POLICY)

Before an order is dispatched, customers are eligible to cancel their order at no charge to them, provided the items they are cancelling are not made to order or on demand items. These items may incur a cancellation charge.

You are allowed to cancel your order within 3 days of being placed if the order has not already been dispatched.

Once an order has been dispatched, the shipping and handling fee will not be refunded. You may cancel your purchase by contacting support@tedsapp.co.za or calling 031 463 1120.

Cancellations requested after items have been dispatched and have been delivered, will be treated as a return. From the date of delivery you have 7 working days to return your online purchase due to a defect and once said defect is verified by Ted’s Home Store. Only eligible items in your order will be exchanged or refunded with no re-stocking fee. After this 7 working day period Ted’s Home Store reserves the right to refuse a return or exchange. For sanitary reasons, mattresses, pillows and top-of-bed products (pillows, mattress protectors, etc) may not be returned. Applied consumables such as Masterguard, Leather Sealants and Leather Care are not refundable.

Goods must be returned to our warehouse in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. All delivery charges (including the cost to return the goods) shall be for the customer’s account.

All custom orders have a 50% non refundable amount should there be a cancellation / Exchange.

ONLINE REFUNDS

Refunds for online purchases are offered via EFT or store credit. Refunds take 1- 5 working days to process. EFT refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

ONLINE RETURNS AND EXCHANGES

  1. In the event that the customer elects to return the goods and claim an exchange or refund, goods must be returned to our warehouse in their original protective packaging, accompanied by proof of payment, and in their original, unused condition. All delivery charges (including the cost to return the goods) shall be for the customer’s account.
  2. Please take note that returns on certain items (e.g. mattresses) cannot be accepted due to hygienic reasons once packaging has been opened.
  3. Final sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty.
  4. Products eligible for return or exchange may be refunded via EFT.
  5. Custom orders cannot be returned or exchanged. All custom orders have a non-refundable 50% of the purchase price.
  6. Applied consumables such as Masterguard, Leather Sealants and Leather Care are not refundable.
  7. For sanitary reasons, mattresses, pillows and top-of-bed products (pillows, mattress protectors, etc) may not be returned.

ERRORS AND OMISSIONS EXCEPTED (E&OE)

While every care is exercised, Ted’s Home Store shall not be liable for errors on this website (www.teds.co.za); including the mis-positioning of any advertisement; the wrong pricing of products or incorrect description of products. Should a case such as this occur, Ted’s Home Store has the right to amend the error without effect. Customers who view an incorrect ad or price do not have the right to make any claim.

ONLINE SPECIAL ORDER GOODS

In accordance with Section 42 of the Electronic Communications and Transactions Act, the 7 day return/ refund policy is not applicable to customer made/ special order goods. In the event that a special order is cancelled we reserve the right to levy a reasonable cancellation penalty based on costs incurred by Ted’s Home Store at the time of cancellation.

GOODS ASSEMBLED BY THE CUSTOMER

Please take note that we will not accept any claims for damage to goods or personal injury where goods are purchased unassembled. No claims for refunds will be entertained where goods have been assembled, affixed or installed by the customer or its representative.

WARRANTIES

  • Unless otherwise stated our goods carry a warranty of 12 months from date of delivery.
  • Warranty claims must be accompanied by original proof of purchase and delivery. Claims are subject to assessment and will be at the supplier’s discretion.
  • Warranties do not apply to goods damaged due to misuse and abuse by the customer or fair wear and tear.
  • Warranties will similarly not apply where the customer has disregarded the Ted’s Home Store / Suppliers care and cleaning instructions. (Refer to supplied product warranty card for guidelines)

LEATHER GOODS

Please take careful note that leather is a skin and carries natural inherent characteristics which are normally associated with a product of this nature. Variations in colour, shade and tone can be expected. Tick bite marks, scratches and scars do occur on genuine leather and due to the natural elasticity of hides, leather will stretch with use. These features enhance the unique character of the leather goods. Ted’s Home Store will not accept any claims for these inherent characteristics.

Please take further note that allowance must be made for up to 20% percentage of foam compression in the lounge suite seats, which can occur over time.

Recliner suites have moving parts which are subject to ordinary wear and tear depending on the frequency of use. Allowance must be made for this.

PROMOTIONAL VOUCHER CODES

From time to time users will receive promotions in the form of unique codes that can be used at checkout to unlock certain discounts.

Promotional vouchers are issued at the discretion of Ted’s Home Store. Users do not have the right to promotional vouchers and cannot earn them. Promotional vouchers are issued with specific terms and conditions that regulate their use.

A voucher can only be used once and only one voucher can be used per checkout. Enter the voucher code at checkout and the value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

Please note:

  • The cart sub-total needs to be at least 4 times the promotional value prior to applying the promo code at checkout.
  • The minimum order spend when applying a promotional code to your order should be equal to or greater than R1000.
  • If we are running a special on the website where a discount is automatically applied and you try to redeem a promo code as well, the system will automatically disallow said promo code.

GENERAL CONDITIONS

SERVICE DISRUPTION

Ted’s Home Store reserves the right to limit or discontinue the functionality of the site. While we strive to be online continuously, we cannot exclude cases in which the webpage may be unavailable. In rare cases this may cause data loss.

Ted’s Home Store cannot be held liable for cross-browser incompatibilities that cause checkout or payment failures.

INTELLECTUAL PROPERTY

Ted’s Home Store and participating vendors retain all copyright and other rights to services, as well as listings, information, images, videos, and databases (the “Property Protection”). A modification, reproduction, publication, disclosure to third parties and/or exploitation of the protected property without the prior written consent is expressly prohibited by Ted’s Home Store.

TERMINATION/CANCELLATION OF ORDERS

Ted’s Home Store reserves the right to cancel or refuse to fulfil any order it suspects of being fraudulent. This includes but is not limited to instances of suspected stolen credit cards and abuse of coupons. On occasion, a Client Concierge may request a copy of your official identification document or the front of your credit card to verify the transaction with the relevant bank. Ted’s Home Store may also refuse to refund you on the basis of transaction being suspected as fraudulent.

CHANGES IN GENERAL CONDITIONS

Ted’s Home Store reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend, use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

SHIPPING POLICY

  1. co.za is an online retailer and deliver in Kwazulu-Natal. We do notallow for order collections from our stores. The service we offer is a door-to-door service. This means that the shipment is delivered to the address not the person. I.e. if the person is not available it can be left with anyone at that address e.g. security, staff, reception, etc.
  2. Ted’s Home Store cannot ship to P.O. boxes, farms or rural areas.
  3. It is mandatory to leave a telephone or mobile number for us to contact you during delivery hours.
  4. Shipping categories are offered to you on checkout based on your delivery area code. Please ensure correct area code is entered.
  5. Ted’s Home Store reserves the right to amend shipping costs at any time.

DELIVERY

  • Delivery time is based on an estimated time, subject to vehicle and stock availability.
  • In the case of multiple products within one order, your purchases may come from different locations so expect longer delivery times. Your goods will be held in our warehouse until such time as all goods within your order have arrived and been boxed. Only then will your order be dispatched for delivery.
  • Should a package not be delivered through no fault of ours (e.g. no-one on premises/unable to answer calls/invalid or incomplete address), we will attempt a second delivery. If this is still unsuccessful, we will attempt to contact you via phone and email to make delivery arrangements with you. If we are unable to reach you, the order will be returned to our warehouse and checked back into stock. You will be refunded the amount for the products excluding the original delivery fee.
  • Custom orders take between 6-8 weeks to manufacture. Delivery of these orders can take up to a further 7 working days.

RETURNS

RETURN MERCHANDISE AUTHORISATION

Should you have any queries please contact us at support@tedsapp.co.za

SHIPPING AND HANDLING

Shipping and handling charges are not refundable. The Client Concierge team will use their discretion to evaluate whether a refund for shipping and handling may be waivered.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

For hygienic reasons mattresses and top of bed products may not be returned, unless factory sealed in their original packaging.

EXCHANGES

Exchange requests will be approved at the discretion of Ted’s Home Store.

Products will not be eligible for exchange if they have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other goods or property. This includes products that have been worn or damaged.

There will be an additional R500 re-packaging fee for furniture and R50 on Accessory products returned not in their original, undamaged packaging.

For hygienic reasons mattresses and top of bed products may not be returned, unless factory sealed in their original packaging.

INCORRECT/DAMAGED/FAULTY/LATE GOODS

In the case of incorrect/damaged/faulty products – exchanges or replacements are at the discretion of Ted’s Home Store. Please notify us of the incorrect/damaged/faulty immediately upon receiving the product.

CONTACT DETAILS:

Ted’s Home Store
1 Wareing Road
Caversham
Pinetown
KZN
4001

Phone

031 463 1120

Email

support@tedsapp.co.za

WhatsApp chat